| Instrument Type | Integration Benefits |
| Gas Chromatographs (GC) | Automated data capture and analysis, reducing manual input and enhancing throughput. |
| Mass Spectrometers (MS) | Direct data transfer to LIMS, improving data accuracy and compliance. |
| High-Performance Liquid Chromatographs (HPLC) | Seamless integration with ELNs for real-time data analysis and reporting. |
| Spectrophotometers | Automated data logging and analysis, reducing errors and improving efficiency. |
| DNA Sequencers | Integration with LIMS allows for automated data capture and analysis, enhancing throughput. |
| Microplate Readers | Automated data capture and analysis, reducing manual input and enhancing throughput. |
| Analytical Balances | Direct integration ensures accurate mass measurements are logged automatically. |
| pH Meters | Automated logging of readings into LIMS eliminates transcription errors and speeds workflows. |
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
Why Customer Service matters for Lab and IT Personnel
A lab software company with a strong customer service team should be able to quickly and effectively resolve any problems that may arise. This can include addressing technical issues, providing workarounds for problems, and offering solutions to help you get the most out of your system. Any good LIMS provider, such as SciCord, will offer a number of customer service benefits:
Any lab software company should provide comprehensive training for lab and IT personnel to ensure that they are able to fully utilize the system. Ongoing support is also needed to troubleshoot any issues that may arise. This minimizes downtime and ensures that the system is always running smoothly.
A LIMS customer service team should be able to work with you to tailor the system to best meet your unique needs. This can include configuring the system, creating templates for different types of experiments or work processes, and integrating the system with other lab equipment and software.
As your lab grows and evolves, your informatics system should be able to adapt to meet your changing needs. A LIMS provider with a strong customer service team should be able to work with you to ensure that the system is scaled to meet your current and future needs.
Any LIMS should be able to integrate with other lab equipment and software to streamline your workflow and increase productivity. A strong customer service team should be able to work with you to integrate the system with other lab equipment and software, such as chromatography or mass spectrometry instruments.
In regulated industries, compliance and auditing are critical. Your LIMS customer support should be able to provide qualification services, functional requirement documentation, and testing conducted to ensure that the system is working as it should. This can save you a lot of time when doing your own validation and in an auditing.
When it comes to Informatics Platforms, ELN/LIMS, or any lab software tool, technical support is critical, as the system may have complex features and require specific technical knowledge. A company with a strong customer service team should provide technical support to help you troubleshoot any issues and ensure that your system is running smoothly.
In summary, a strong customer service team can make a huge difference when it comes to implementing an informatics platform, ELN, or LIMS system. From training and support, to customization, scalability, and integration, a company with a dedicated customer service team can help you get the most out of your system and ensure that it meets the specific needs of your lab. Additionally, they can help you with compliance and auditing, technical support and problem resolution, which are all critical for the success of your lab operations.
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
| Feature | Benefit for Biobanking |
| Barcode and RFID tracking | Ensures each vial, aliquot, and slide is uniquely identified to prevent mislabeling and enable fast retrieval. |
| Location mapping and freezer visualization | Represents freezers, racks, boxes, and positions so staff find and retrieve samples quickly while reducing handling errors. |
| Chain of custody and audit logging | Records every transfer and action with timestamps and user identity to preserve provenance and support inspections. |
| Consent and metadata management | Links specimens to consent forms, usage restrictions, and participant data so samples are used only as permitted by donors. |
| Temperature monitoring integration | Captures continuous environmental records and issues alerts for excursions so compromised samples are detected and quarantined. |
| Role based access control and permissions | Limits operations to authorized users and enforces separation of duties for ethical and regulatory compliance. |
– Cassandra Griffin, Biobanking and Clinical Research Manager, University of Newcastle
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
| Feature | Error Prevention Benefit |
| Barcode scanning and auto-population | Eliminate transcription errors by pulling sample identifiers and metadata directly into records. |
| Configurable validation rules | Block illogical values, out of range entries, and incomplete records before data is saved. |
| Mandatory field enforcement | Prevent incomplete documentation by requiring critical information like lot numbers and signatures before advancing. |
| Automated calculations and unit tracking | Remove arithmetic mistakes and unit confusion by performing computations with embedded formulas and standards. |
| Workflow step enforcement | Guide users through required sequences and prevents skipping or reordering critical protocol stages. |
| Real-time alerts and quality flags | Notify operators immediately when measurements fall outside specifications or instruments require attention. |
| Version-controlled protocols | Ensure everyone executes the current approved method and maintains a history of changes (audit trails). |
| Electronic signatures and timestamps | Create immutable audit logs that document who performed each action and when it occurred. |
– Dean Mulyk – The Analytical Scientist
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
| Audit Pitfall | Risk to Compliance and ALCOA++ Principles |
| Incomplete or missing records | Violates Complete and Contemporaneous, leading to unverifiable test sequences and missing audit evidence. |
| Manual data entry or rekeying | Breaks Accurate and Traceable, introducing transcription errors and unclear data lineage. |
| No audit trail visibility | Compromises Integrity and Attributable, preventing verification of who made changes and when. |
| Inconsistent SOP or method use | Breaches Consistent and Original, resulting in data generated under uncontrolled or outdated procedures. |
| Decentralized data storage | Violates Available and Enduring, making retrieval difficult and risking loss during audits. |
| Lack of linkage between samples and results | Weakens Traceability and Integrity, creating uncertainty about data origins and reliability. |
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
Looking for other resources, press releases, articles, or documentation?
Reach out to Schedule a Meeting and get more information about how SciCord can fit into your lab
Don’t take our word for it.
We exceed our client’s demands everyday to make their research and discovery process simpler and more efficient.
This is by far the best value in science software (or anything else in science, really) that we’ve ever experienced. Other solutions in this price range had a fraction of the features, and those with the features cost 3x – 10x more. We’re very happy customers.

Josh Guyer,
Senior Pharmaceutical Scientist
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