Informatics Platform for Quality Control (QC) Labs

Quality control (QC) labs play a crucial role in the pharmaceutical industry by ensuring the safety and efficacy of drug products. These labs are responsible for conducting a wide range of tests, including raw material testing, in-process testing, stability testing, and finished product testing, among others. With the increasing complexity of drug development and the need to comply with regulatory requirements, quality control labs face numerous challenges in managing and organizing their data.

To overcome these challenges, many quality control labs are now turning to Lab Informatics Platforms. The SciCord Informatics Platform is a computer-based systems that provide a centralized platform for managing and storing laboratory data. These solutions offer numerous benefits for quality control labs, including improved data management, enhanced data accessibility, streamlined workflows, and regulatory compliance.

Enhanced Data Accessibility

Another benefit of these tools is enhanced data accessibility. These solutions provide easy access to laboratory data for stakeholders such as QA/QC, R&D, and regulatory authorities. With SciCord Informatics Platform, quality control labs can share their data with stakeholders in real-time, improving communication and reducing miscommunication.

Streamlined Workflow

Another benefit of Informatics Platforms is streamlined workflow. These solutions can automate and streamline laboratory workflows, reducing manual efforts and errors. For example, these tools can be used to automate the creation of test protocols, reducing the time and effort required to complete these tasks.

The SciCord Informatics Platform can track laboratory work, making it easier for quality control labs to monitor progress and ensure that work is completed on time. Work requests within our tool notify scientists when certain tests need to be executed against specified samples. A calendar view allows managers to see the day’s and upcoming weeks work and plan accordingly.

If you are looking for a solution to improve data management and regulatory compliance in your quality control lab, consider the SciCord Informatics Platform. With the right solution, you can improve efficiency, reduce errors, and ensure that your data is secure and accessible. Digital lab solutions are a valuable investment for quality control labs in the pharmaceutical industry and can help you stay ahead of the curve in the ever-evolving pharmaceutical industry.

Securing Your Data with SOC 2 and ISO 27001: Ensuring Trust in Our Informatics Platform

Our platform is strategically built upon the robust Microsoft Azure Cloud infrastructure, recognized globally for its state-of-the-art data security features, comprehensive compliance capabilities, and unmatched scalability. By harnessing Azure’s advanced security controls, robust encryption mechanisms, and continuous monitoring protocols, SciCord guarantees the utmost integrity and confidentiality of your sensitive data, effectively shielding against diverse cyber threats and vulnerabilities.

In addition to leveraging Azure’s built-in security capabilities, SciCord maintains rigorous Standard Operating Procedures (SOPs) meticulously crafted to establish a structured framework for implementing and enforcing stringent security measures. These SOPs, accessible to all our clients, encompass critical aspects such as Access Control, Privileged Access Management, Incident Response Planning, Backup and Recovery Procedures, and Change Management Protocols.

Incident Response Planning: SciCord maintains a comprehensive incident response plan (IRP) designed to swiftly and effectively mitigate security incidents. This proactive approach includes predefined escalation procedures, incident categorization, containment strategies, forensic analysis capabilities, and communication protocols to minimize disruption and ensure prompt resolution.

Backup and Recovery Procedures: To safeguard against data loss and ensure business continuity, SciCord implements robust backup and recovery strategies. Regularly scheduled backups are conducted with strict adherence to industry best practices, ensuring data integrity and availability in the event of hardware failures, natural disasters, or malicious attacks.

Change Management Protocols: We adhere to stringent change management practices to carefully orchestrate and document changes to our systems, applications, and infrastructure. Each change undergoes thorough assessment, testing, approval, and implementation procedures to mitigate risks and maintain system stability and security.

What is SOC 2?

SOC 2 (Service Organization Control 2) stands as a preeminent auditing standard developed by the American Institute of CPAs (AICPA). It focuses on five critical trust service criteria: security, availability, processing integrity, confidentiality, and privacy of customer data. Achieving SOC 2 compliance underscores our dedication to maintaining a secure environment for your valuable information.
Implementing SOC 2 involves:

1. Security: Our systems and infrastructure incorporate multiple layers of security controls to thwart unauthorized access and mitigate cyber threats effectively.
2. Availability: The SciCord platform ensures high availability, minimizing downtime and disruptions to your operations.
3. Processing Integrity: We maintain data accuracy and completeness through stringent controls over processing activities and data manipulation.
4. Confidentiality: Your data remains confidential through robust access controls, encryption measures, and policies that prevent unauthorized disclosure.
5. Privacy: Personal and sensitive information is shielded from unauthorized handling or exposure.

ISO 27001: Elevating Our Security Practices

ISO 27001 serves as a globally recognized information security management standard, providing a systematic approach to safeguarding sensitive data’s confidentiality, integrity, and availability.
Our implementation of ISO 27001 includes:

1. Risk Assessment: Thorough risk assessments identify potential security threats and vulnerabilities, enabling us to implement effective risk mitigation strategies.
2. Information Security Policies: Our SOPs guide team members in securely handling data, fostering a culture of heightened security awareness.
3. Access Control: We enforce stringent access controls to ensure only authorized personnel access sensitive data, minimizing the risk of data breaches.
4. Regular Auditing and Monitoring: Continuous monitoring and audits of security controls identify and address potential system weaknesses proactively.
5. Incident Response: A well-defined incident response plan enables us to swiftly minimize the impact of any security incidents and facilitate quick recovery.

Your Trust is Our Priority

For a comprehensive list of our compliance offerings via Azure, please refer to the Azure compliance documentation. Additionally, we make our internal SOPs and guidelines available upon request.
Use our SciCord Informatics Platform with confidence, assured that industry-leading security practices protect your data. For inquiries about our security protocols, compliance benchmarks, or data management procedures, please contact us. Your peace of mind is paramount, and we are committed to ensuring your experience with us is secure, smooth, and successful.

Introduction

Electronic Laboratory Notebooks (ELNs) and Laboratory Information Management Systems (LIMS) are essential tools in modern FDA pharmaceutical labs. These systems streamline data management, enhance efficiency, and ensure compliance with stringent regulatory standards set by the Food and Drug Administration (FDA). This article delves into the key aspects of FDA compliance for ELNs and LIMS, emphasizing the importance of maintaining auditable trails, robust security, accurate reporting, and system validation.

21 CRF Part 11 Compliance Requirements

1. Auditable Trails and Security
   One of the foundational requirements for FDA compliance is the ability to maintain a comprehensive auditable trail. ELNs and LIMS must record all data changes, including who made the changes and when. Resilient security features are crucial to prevent unauthorized access and ensure data integrity. Advanced encryption and user authentication protocols are necessary to safeguard sensitive information.
2. Accurate Reporting
   ELNs and LIMS must generate reports that meet FDA’s strict reporting standards, such as 21 CFR Part 11 and electronic records/electronic signatures (ERES). These reports should be accurate, reliable, and in the required formats to ensure regulatory compliance.
3. System Validation
   Regular validation of ELNs and LIMS is essential to confirm that the systems operate correctly. This includes ongoing testing and maintenance to promptly identify and resolve any issues. Validation ensures that the systems consistently produce reliable and accurate data, a critical aspect of FDA compliance.

SciCord ELN: Ensuring Compliance
SciCord ELN is designed to help pharmaceutical labs maintain FDA 21 CFR Part 11 compliance. Key features of SciCord ELN include:

• Secure and Auditable Records: Advanced encryption and security protocols protect data, while the platform tracks and records all user actions.
• Electronic Signatures and Approvals: Digital signatures and an easy review and approval process ensure data integrity.
• User-Friendly Interface: Powerful search and filter tools, customizable workspaces, and detailed documentation support compliance and enhance the user experience.

Conclusion
Complying with FDA regulations is crucial for the pharmaceutical industry. ELNs and LIMS, like SciCord ELN, provide the tools necessary to meet these requirements. By ensuring auditable trails, advanced security, accurate reporting, and regular validation, pharmaceutical labs can maintain compliance and ensure the safety and efficacy of their products.

Streamlining Laboratory workflows

In today’s fast-paced scientific landscape, laboratories face mounting pressures to streamline operations and boost efficiency, especially in large research institutions managing numerous concurrent projects with limited resources. These requirements necessitate the adoption of advanced Informatics Platforms like SciCord to effectively address these challenges.

By providing a secure and intuitive platform, SciCord facilitates the seamless transition from traditional paper-based methods to digital data management, enhancing operational agility without disrupting ongoing projects. This transformation not only minimizes the administrative burden associated with manual record-keeping but also ensures data accuracy and accessibility across diverse research endeavors.

How SciCord’s Informatics Platform Can Improve Lab Efficiency

SciCord’s Informatics Platform stands out as a versatile solution designed to enhance laboratory efficiency and data management. Its secure and intuitive interface modernize laboratory workflows, enabling researchers to manage and analyze data effectively.

One of the platform’s hallmark features is its capability to automate repetitive tasks effectively. Researchers can create customizable templates for digital notebooks, ensuring consistent data capture in standardized formats. This automation not only saves time but also minimizes errors that often accompany manual data entry. Moreover, SciCord supports data exportation in various formats, facilitating integration with other software tools and analytical platforms, thus enhancing the versatility of data utilization.

Another advantage of SciCord’s platform is its system for data organization and accessibility. Unlike conventional paper-based systems prone to inefficiencies in data retrieval and analysis, SciCord enables researchers to easily search and retrieve data using keywords and parameters. This capability not only boosts productivity but also promotes real-time collaboration among team members, enabling consistent project coordination and data analysis.

In terms of data security and regulatory compliance, SciCord provides a secure cloud-based storage solution. This protects data against risks such as loss, theft, or physical damage inherent in traditional paper records. Furthermore, the platform adheres to stringent regulatory standards like FDA 21 CFR Part 11 and GxP protocols, ensuring its suitability for deployment in highly regulated industries such as pharmaceuticals.

Optimizing Laboratory Operations

SciCord’s Informatics Platform empowers laboratories to optimize operations through streamlined workflows, enhanced data management capabilities, and robust security measures. By leveraging these advanced functionalities, researchers can focus more on scientific endeavors while confidently managing and utilizing their research data efficiently.

The platform’s automation features are particularly beneficial – by automating routine tasks such as data entry and report generation, SciCord significantly reduces the time and effort researchers spend on administrative duties. This not only improves overall efficiency but also allows scientists to allocate more time to core research activities, accelerating the pace of scientific discovery.

SciCord enhances collaboration within research teams and across institutions. Its intuitive user interface and cloud-based accessibility enable researchers to share data seamlessly, collaborate on projects in real-time, and facilitate interdisciplinary research efforts. This collaborative environment not only enhances communication but also fosters innovation by leveraging diverse expertise and perspectives.

Enhanced Data Management and Accessibility

Central to SciCord’s effectiveness is its resilient data management capabilities. Unlike traditional paper-based methods that often result in fragmented data storage and limited accessibility, SciCord ensures centralized data storage and easy retrieval. Researchers can organize and categorize data using customizable tags and keywords, making it effortless to locate specific information needed for analysis or compliance purposes.

SciCord supports data integration with a wide range of laboratory instruments and analytical tools. This integration allows researchers to capture data directly from instruments, ensuring accuracy and reliability in data acquisition. The platform’s compatibility with various file formats and APIs further enhances its utility, enabling researchers to leverage existing software tools and easily integrate SciCord into their workflow ecosystems.

Data Security and Compliance

In regulated industries such as pharmaceuticals, data security and compliance are paramount concerns. SciCord addresses these challenges by providing a secure cloud-based environment that adheres to industry regulations and standards. All data stored in SciCord is encrypted and backed up regularly, ensuring data integrity and continuity even in the event of unforeseen disruptions.

Streamline your Lab’s Work Processes

In conclusion, SciCord’s Informatics Platform emerges as a crucial asset for laboratories aiming to optimize workflows and enhance efficiency. By automating repetitive tasks and offering intuitive data capture tools, SciCord simplifies the transition from traditional to digital record-keeping, thereby saving valuable time and minimizing errors. The platform’s sturdy capabilities extend to improving data organization and accessibility, empowering researchers to swiftly retrieve and analyze information critical to their projects.

SciCord prioritizes data security with its secure cloud-based storage solutions, ensuring compliance with stringent regulatory standards such as FDA 21 CFR Part 11 and GxP protocols. This feature not only safeguards valuable research data but also mitigates risks associated with physical record-keeping methods.

Transitioning Your Lab from Paper Notebooks to an ELN

For centuries paper notebooks have been integral tools for scientists who laboriously and carefully recorded specific details of their research and experiments.

That picture began to change in the 1990s with the development of the ELN (electronic lab notebook.) An ELN is a digital version of the traditional lab notebook. Like a paper notebook, it documents the who, what, when, where, how, and why of daily activities in the lab.

This article explains the benefits of a paperless lab, identifies the hurdles researchers face in implementing an ELN, and addresses the keys to a successful transition from paper notebooks to an ELN.

Why should your lab transition from paper notebooks to an ELN?

Two essentials of scientific discovery are 1) reliable data in a format that’s accessible and easy-to-use and 2) time efficiencies that help researchers get critical products to market in a timely fashion. An ELN surpasses paper notebooks in the ability to provide both of these critical elements.

Enhanced data quality

An ELN’s collection, retrieval, and analysis features help scientists generate data that is:

Unfortunately, even the most meticulous laboratory environment isn’t perfect. Some notes are legible only to the scientist who wrote them. Accidents happen. Occasionally, disaster strikes.

The result is that a percentage of notes are unusable. Scientists may disagree over how widespread the problem is, but they concur that not all hand-written lab notes are legible.

Accessible and Retrievable
Accessing and retrieving information stored in paper notebooks can be a nightmare, especially if the data is stored off-site. Rifling through dozens–or hundreds–of notebooks takes time, even if items are stored carefully and consistently. Locating the exact page with the specific details requires more time. The process can be tedious and time-consuming, even when all team members follow protocols precisely.

Using a search function, an ELN allows you to quickly access mountains of data and retrieve the precise information needed.

In addition to standard search functionality of sample and document descriptions, some ELNs (including SciCord ELN/LIMS) support definition of data attributes and incorporate filtering on a much more granular level.

Secure
While no ELN can guarantee 100% security, electronic notebook systems provide superior data protection compared to paper notebooks. Unlike paper notebooks, an ELN offers safety measures that include layered passwords, encryption, replication, regular data backup, and–often–multiple storage locations.

Time efficiencies

The adage– “Time is Money” –is true, particularly in the pharmaceutical industry where, according to a study completed in 2020, “the median cost of getting a new drug into the market was $985 million, and the average cost was $1.3 billion.”

Those statistics make a strong case for transitioning to an ELN. A survey by SciNote asserts that, “On average, researchers save 9 hours per week by using an ELN, while doing the same amount of work!” Thus, with a 40-hour work week and a 50-week work year, researchers would finish the year’s planned activities halfway through week 39.

Time savings accrue in virtually every part of the lab–data entry, search, and retrieval; calculations and statistics; inventory control and labeling; and documentation and reports. These efficiencies allow researchers to accomplish more with an ELN than they could without one.

Why is that? Here are the difficulties scientists frequently mention:

No pressing need to change

Many labs don’t see the need to change, even though they know that technology has affected virtually every other aspect of scientific discovery. It’s not just that paper notebooks have been the status quo for centuries. Some scientists suspect that ELN systems may cause bigger problems than they solve.

Worries about decreased control and security

When ELNs first hit the market, researchers in virtually every field questioned the wisdom of releasing control of their data. They knew the shortcomings posed by paper notebooks but still felt that their data was safer when they controlled where it went and who accessed it.

That feeling has shifted a bit, but some scientists–especially those who meticulously follow data safety protocols and adhere to GLP (Good Laboratory Practices)–are still reluctant to trust an ELN.

Complexity of learning and using an ELN

Since laboratory science is a complex world of testing and discovery, it demands attention to detail and intense focus. Some scientists worry that an ELN will add an unnecessary level of complexity that will muddle or derail their professional focus and lead to costly errors.

Cost

Each ELN is tailored to the lab that uses it. Therefore, there’s no accurate estimate of the cost to implement an “average” ELN for an “average” lab. The cost varies based upon the number of users, the scale of the lab’s required services, and whether the ELN is hosted or located on-premise.

The initial cash outlay to install and coordinate the hardware and software needs of an ELN deters some labs from making the switch. Decision-makers also need to account for the subscription cost of a hosted ELN or the required hardware upgrades for an ELN that’s located on the premises.

What are the keys to successfully transitioning from paper notebooks to an ELN?

Key person(s) to facilitate the process

Successful transitioning from paper notebooks won’t happen without one or more people from your lab who facilitate the process by:

1. Determining and communicating the benefits of transitioning. What specific problem areas will the ELN address? How will this help everyone in the lab?
2. Setting the timeframe of the transition. What schedule will be optimal? How long will the process–realistically–take? When will the ELN feel like a valuable asset rather than a liability?
3. Interfacing with the provider. The facilitator must be able to field questions from the researchers and provide answers promptly.

A mindset that accepts the change as a transition, not a fixed-point change

Implementing any systemic change takes time. Virtually everyone in the lab will have to transition both mentally and physically.

A transition team composed of personnel from the lab and the ELN will be integral to the process of tactfully and skillfully guiding researchers as they learn the nuances of the software and how to adhere to GLP while using it.

Appropriate timing

In a busy lab, there will never be a perfect moment to switch from paper notebooks to an ELN. Research and experiments that are already in progress will be disrupted. Everyone’s productivity will dip briefly while he or she acclimates to the ELN.

However, given the financial benefits of implementing an ELN, waiting for the perfect moment could be very costly, both in terms of the rate of getting drugs on the market and in the additional ROI the lab could generate with an efficient ELN. Unless the lab is facing a crisis, the best time to transition to an ELN is now.

An excellent ELN provider

An excellent ELN provider for your lab is the one that meets your needs and supports you during and after the transition. As you choose a provider, ask these questions:

1. Is their ELN easy to integrate and use?
2. Does this provider have feedback from satisfied customers who appreciate their software–and their service?
3. Do they offer a demo to help you get a true feel for their software?
4. What type of hosting do they provide?
5. How do they help a customer safely and quickly transition from paper notebooks to an ELN?

SciCord is a hybrid ELN/LIMS, featuring a spreadsheet paradigm, that combines the compliance and structured aspects of a Laboratory Information Management System (LIMS) with the flexibility of an Electronic Laboratory Notebook (ELN). The ELN and LIMS functions integrate seamlessly and enable your company to quickly reap the benefits of enhanced data and time efficiencies as you continue to meet compliance standards and follow GLP.

 

Tailoring ELN Solutions to Diverse Scientific Needs

The pharmaceutical industry has historically identified ‘the best” ELN vendor and then force-fit that solution across all organization functions.  There were practical reasons for this practice:

However, organizations have also discovered that there are significant costs with the one size fits all approach:

Although Electronic Laboratory Notebooks (ELNs) are considered general-purpose tools, each has its own strengths and weaknesses. The scientific community is incredibly diverse, encompassing a wide range of disciplines such as Biology, Small Molecule Chemistry, Inhaled Pharmaceuticals, and Dermal applications. Each of these areas has unique requirements and workflows, and what works well for one might be entirely unsuitable for another.

Moreover, the different phases of scientific work—research, development, and manufacturing—each have distinct needs. Research activities are typically more exploratory and flexible, requiring ELNs that support a high degree of customization and novel data types. Development activities, on the other hand, demand more structured and rigorous documentation to comply with regulatory standards and to ensure reproducibility. Manufacturing phases prioritize efficiency, scalability, and integration with other enterprise systems. ELN designers cannot possibly be experts in all these diverse fields and phases, so they tend to focus their designs on specific communities to better meet their specialized needs.

For example, a research-oriented ELN might offer advanced data analysis tools and flexible entry formats to accommodate the unpredictable nature of early-stage experiments. However, this same flexibility can become a liability in a development setting, where standardized processes and stringent documentation are critical. Forcing such a research-oriented application into a development organization can lead to significant issues: workflows might become cumbersome, compliance risks could increase, and scientists may experience frustration due to the system not aligning with their precise needs. This misalignment not only hampers productivity but can also lead to costly errors and inefficiencies.

SaaS has changed the ELN paradigm

The Plug and Play nature of SaaS ELN solutions can be liberating!  Organizations are now free to consider the benefits to be derived from implementing the best solution for a functional group.

• The ELN can “speak” the language of the specific community group with targeted structure, calculations, and reports.
• Requires minimal configuration or customization. Scientists are not well known for defining “good” requirements.  Just skip this source of implementation failure.
• Instrument interface can often be provided out of the box.
• The vendor is more likely to extend the product to support the specific community.
• Individual functional groups can have more “control”, implementing and operating at their own pace.

Summary

While ELNs are versatile tools, their effectiveness is maximized when they are tailored to the specific demands of the scientific discipline and phase they are intended to support. A one-size-fits-all approach often fails to deliver the nuanced functionality required across different scientific domains and stages of work, leading to suboptimal outcomes and user dissatisfaction. Therefore, it is crucial for organizations to select ELNs that are purpose-built for their specific needs, ensuring that each function within the organization can operate at its highest potential.

Introduction

SciCord will develop robust and reliable software templates that not only meet our customers’ current requirements but also adapt to future needs and challenges effectively. Regular evaluation and improvement based on testing outcomes and user feedback are key to maintaining high standards of quality and usability. Transitioning software compliantly involves several key steps to ensure a smooth and effective process:

What it means to be FDA Compliant:

When it comes to pharmaceutical computer software assurance, the FDA (U.S. Food and Drug Administration) focuses on ensuring that software used in pharmaceutical manufacturing, testing, and distribution meets certain standards of quality, reliability, and regulatory compliance. Here are some key aspects of FDA pharmaceutical computer software assurance:

1. Current Good Manufacturing Practices (cGMP): Pharmaceutical manufacturers must adhere to cGMP regulations, which include requirements for the control and documentation of software used in manufacturing processes. This ensures that software-related activities, such as batch records, electronic signatures, and process controls, meet regulatory standards.
2. Data Integrity: The FDA emphasizes the importance of data integrity in pharmaceutical software systems. This includes ensuring that data generated, processed, and stored by software systems are accurate, dependable, and attributable throughout their lifecycle.
3. Validation: Pharmaceutical companies are required to validate computer software used in GMP activities to demonstrate that it performs as intended, meets user requirements, and complies with regulatory requirements. This validation process typically includes installation qualification (IQ), operational qualification (OQ), and performance qualification (PQ).
4. Electronic Records and Signatures: Software systems that handle electronic records and electronic signatures (ERES) must comply with FDA regulations outlined in 21 CFR Part 11. This includes requirements for system validation, audit trails, data security, and controls to prevent unauthorized access or modifications.
5. Risk Management: Like medical devices, pharmaceutical software systems must undergo risk management processes to identify and mitigate potential risks associated with software failures, data integrity issues, and regulatory non-compliance.

Overall, FDA pharmaceutical computer software assurance aims to ensure the reliability, security, and regulatory compliance of software systems used in pharmaceutical manufacturing, testing, distribution, and other related activities. Pharmaceutical companies must implement and maintain effective software assurance practices to ensure product quality and patient safety. This is where the SciCord Platform team can help ease your transition to a validated environment.

The SciCord Platform Path to Compliance

• Optional Features: Determine additional functionalities that can be optionally included or configured based on specific project needs. Examples include email notifications, file uploads, role-based access control, etc.
• Documentation: Plan for comprehensive documentation that explains how to use the template, configure it, and extend its functionalities.

By thoroughly defining use cases and scoping the template’s functionalities, SciCord can ensure that the template meets the specific needs of its intended users effectively and efficiently. This approach also helps in managing expectations and providing clarity during the development and deployment phases.

Template Content Development

This involves working closely with the customer and designing templates that effectively perform the duties that are set by the user requirements. This requires customer feedback to ensure that the template/s aesthetic and functionality match the customer requirements.

Testing and Validation

By following a structured approach to testing, including thorough validation, risk assessment, and adherence to requirements, SciCord can ensure that the software template is robust, dependable, and meets the needs of its intended users effectively. Regular updates and maintenance based on feedback and new requirements will further enhance its usability and reliability over time.

The SciCord team is well versed in Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), which are validation protocols used in various industries, especially pharmaceuticals, biotechnology, and medical devices. Here is a brief overview of each:

These protocols are crucial for ensuring that equipment, systems, and processes meet quality standards and regulatory requirements before they are used in production or other critical applications. Constant communication with all stakeholders involved is crucial to successful implementation.

Documentation Included for a Validated Environment

Creating documentation for a validated software environment is crucial to ensure compliance with regulatory requirements and to maintain the integrity of the validated state. SciCord can create thorough documentation for a validated software environment that meets regulatory standards and supports ongoing compliance efforts.

TIP/TIR

• Technical Installation Plan: Document the installation

• Technical Installation  Report: Record any issues encountered during installation, including their impact, steps to reproduce, and resolutions.

Risk Assessment

• Identify Risks: Evaluate potential risks associated with using the template and apply risk level assessment.
• Mitigation: Develop strategies to mitigate identified risks, conducting thorough testing, or providing clear documentation.

Requirements

• Functional Requirements: Ensure the template meets all specified functional requirements.

Summary Report

• Testing Results: Summarize the outcomes of testing, including any incidents  found, their severity, and their resolutions. This will also include Template History, Documentation List, Contents of the template index, Requirement Test Matrix, and Installation Requirements.
• Compliance: Ensure the template complies with relevant standards, guidelines, or regulations applicable to its use case.

By following these steps and practices, SciCord will  develop effective software templates that save time, promote consistency, and improve the overall quality of software development within your organization or community.

Implementation and Training

Implementing software templates involves developing the actual content of the template itself and providing comprehensive documentation to guide users on its usage and customization. SciCord will be able to handle all your needs for all required documents as well as training your team.

White-Glove Customer Service: The SciCord Commitment

In the bustling world of laboratory information management, where precision and reliability are paramount, SciCord stands out not just for its cutting-edge solutions but for its unwavering dedication to exceptional customer service. As a small company with approximately 20 employees, we pride ourselves on offering what we like to call ‘white-glove’ customer service. This personalized, meticulous approach to customer care is one of the cornerstone reasons why potential customers should choose SciCord for their laboratory management needs.

The Essence of White-Glove Service

White-glove service is a term that evokes images of careful, detailed, and above-and-beyond service. At SciCord, this means more than just addressing issues as they arise; it involves anticipating customer needs, offering tailored solutions, and providing continuous support throughout our partnership. Our customers are not just numbers or accounts; they are partners in innovation, and their success is our mission.

Personalized Onboarding Experience

From the moment a customer decides to implement SciCord’s solutions, they are met with a highly personalized onboarding process. Unlike larger corporations that might offer a one-size-fits-all approach, SciCord dedicates time to understand each client’s unique needs and workflows. Our expert team works closely with your laboratory staff to ensure a seamless transition, minimizing downtime and maximizing efficiency.

Ongoing Support and Training

Our commitment to customer service doesn’t end once the system is up and running. SciCord offers continuous support to ensure our customers can leverage the full potential of our solutions. Whether it’s troubleshooting a technical issue, optimizing workflows, or updating the system with the latest features, our team is always available to assist.

We understand that the scientific landscape is ever-evolving, and so are the needs of our customers. Therefore, we provide ongoing training and updates to keep your team informed and your systems running at peak performance. Our proactive approach means that we often identify and address potential issues before they become problems, ensuring that your lab operations remain smooth and efficient.

Dedicated Account Management

At SciCord, every customer is assigned a dedicated account manager. This individual acts as a single point of contact, fully familiar with your laboratory’s specific requirements and challenges. Your account manager is not just a liaison; they are an advocate within SciCord, ensuring that your feedback is heard and that your needs are met promptly.

This dedicated approach allows us to build long-lasting relationships with our customers. We believe in fostering trust and understanding, which is why our account managers are always just a phone call or email away. They regularly check in to ensure everything is running smoothly and to discuss any new needs or improvements that could benefit your operations.

Customized Solutions and Flexibility

One of the hallmarks of SciCord’s white-glove service is our ability to provide customized solutions. We recognize that no two laboratories are the same, and we take pride in offering software that can be tailored to fit the specific requirements of your lab. This flexibility ensures that you are not forced into a rigid framework but instead have a solution that works seamlessly with your existing processes.

Our team collaborates closely with your staff to understand the intricacies of your workflows and suggests modifications or enhancements that can lead to greater efficiency and accuracy. This level of customization is rare in the industry and is a testament to our commitment to providing solutions that truly add value to your operations.

Conclusion

In the competitive field of laboratory information management, SciCord’s dedication to white-glove customer service sets us apart. Our personalized approach, from the initial onboarding to ongoing support and customized solutions, ensures that our customers receive the highest level of care and attention. We view our customers as partners and are committed to their success, making SciCord not just a service provider, but a trusted ally in achieving your laboratory’s goals.

Choosing SciCord means choosing a company that values your business, understands your unique needs, and is dedicated to providing unparalleled support every step of the way. Join the SciCord family and experience the difference that true white-glove service can make in your laboratory’s operations.

Interfacing LIMS and ELN

Objective

This article aims to describe the division of functionality between ELN (Electronic Laboratory Notebook) and LIMS (Laboratory Information Management System) and the available interface options.

Why Interface LIMS and ELN

The functionality set represented by LIMS and ELN is desirable for pharmaceutical organizations with projects at or beyond phase III.  Compliance, traceability, sample management, and the sheer volume of data, render paper based documentation inadequate. Hardbound notebooks, Excel workbooks, and file shares are significant compliance risks just waiting to explode at every audit.

The best solution for a company transitioning from paper to an electronic system is to select a hybrid ELN plus LIMS solution.  The ELN and LIMS components in a hybrid solution are integrated by a single vendor and should provide optimum transparent communication.  Most organizations do not implement hybrid solutions for a few reasons:

1) Hybrid solutions combining best of class ELN/LIMS are rare.

2) The desirability of deploying both ELN & LIMS is not initially understood.

Typically, when confronted with phase III compliance challenges, organizations choose to deploy a LIMS.  Although excellent at organizing samples and results, LIMS does very little to reduce compliance/data volume issues at the bench.  To address these issues. ELN functionality is required.

Functionality Distribution

A critical decision is how to apportion the functionality between ELN & LIMS.  The criteria for distributing functionality:

• Group functionality used in a work session within one application to avoid users switching between systems. Switching between applications requires users to change mind sets to navigate different user interfaces.  Complex communication arising from the need to refresh data between the applications can be avoided by grouping tasks.
• Utilize the best aspects of each solution.

The table below illustrates an optimum distribution of functionality. The allocation attempts to create a contiguous workflow and utilize the strengths of each solution.

In general, administrative/management functions are allocated to LIMS with bench related processes encapsulated in ELN.   An underlying assumption guiding the division of functionality is that ELN will be readily available and active on laboratory benches.  Laboratory functionality has been grouped within ELN to take advantage of the readily available access and to avoid inefficient transitions between applications.  Allocation of functionality which is not self-evident is described in more detail below.

Configuration item definition and management (Methods, Analysis, Measurements) are handled by LIMS although these configuration items are used extensively by both ELN & LIMS.  LIMS is the natural placement for configuration.

Barcode functionality must be present in LIMS to support Sample Management and in ELN for chemicals, solutions, and standards. Implementing in both solutions does increase maintenance overhead.

Work Requests are the definition of the testing or other work to be accomplished on samples and includes visualization of the status of assigned work.  Work generated by stability or external sources is managed by LIMS while work originating internally is defined by ELN.  Interface of Work Requests is the most complex interface task.  The interface requires sharing user/group/site information in addition to sample/analysis/methods.

Chemical Inventory is allocated to ELN because the task is physically executed in laboratories.

Data File Management is provided by ELN unless an Enterprise Content Management solution is deployed for this purpose.

Notebook records, review, and lifecycle are consolidated in ELN.

Asset Management is a shared functionality.  LIMS provides equipment and instrument definitions while ELN records daily check and usage information.  The LIMS portion of Asset Management may be provided by a standalone Metrology application.

Interface Options

The interface options available are dependent on the two applications to be interfaced.  Web Services, database views, file transfer are among the available options.

Web services are utilized to expose the persisted data of an application.   Web Services are interoperable (language independent), provide a standardized protocol, and represent an economical form of communication.  For these reasons, Web Services are by far the best option available and will be the focus of this discussion.

The diagram represents the data objects which must be exposed as a data service from both ELN & LIMS.  Additionally, each system must be configured to consume the exposed data objects.

Data Refresh

Refresh of interfaced data is a critical component of the ELN & LIMS interface.  Polling of the current state of exposed data is required each time an operation in one system requires data from the other.  Polling determines if the data is stale and requires refresh.   The complexity involved in polling and refresh is governed by:

• Frequency of the consuming operation requiring the exposed data.
• Variability of the exposed data.

The matrix diagram above identifies projected use and variability for each type of exposed data.  Variability is measured in number of times a table is expected to change per day, where low is several changes each day and high is 10 changes or more each day.

In situations with low variability tables, refresh for each usage by the consuming application is not required.   The consuming application (ELN) can simply poll to determine if a change has occurred and refresh only when necessary.

In situations with high variability, it must be assumed that the data is often stale and requires refresh.  The high variability data defined above is ELN Results, ELN Sample Status, and ELN Work Requests. This data is consumed by LIMS activities such as reports and trending which are less frequent operations.

Summary

Interface between ELN and LIMS is often required for business reasons and to obtain best of class functionality.  Division of functionality between ELN & LIMS is critical to avoid complexity and increase usability.  Web services provide the optimum interoperability and standardization necessary for a successful interface.