Pricing
GxP certified environments non GxP environments
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Infrastructure
  • Server hardware (database and application servers)
  • Server middleware (database, security, analysis)
  • Installation of new software releases and point fixes
  • Backups
  • Disaster Recovery
  • Policies and procedures to govern all of the above

Software
Core ELN
The core application supports document creation, management, review & approval, sample administration, user administration, structured results, electronic signatures, and archive.
The core application supports modular addition of standard and custom templates.The core product is maintained by SciCord and accessed by the customer’s staff over secure HTTPS protocols (VPN is not included).It will be available 24/7 with at most 4 hours of down time per week for backups and maintenance.
Solutions
  • Chemical Inventory
  • Document Management
  • Equipment Logbook
  • Labels
  • Methods
  • Reference Standards
  • Resources
  • Sample Management
  • Solution Preparation
  • Standard Preparation
  • Training Curriculum & Individual Record
Real Time Instrument Interfaces
SciCord includes interface software to connect to “real time” instrumentation over Internet Protocol (IP) such as balances.
SciCord will provide recommendations regarding connectivity hardware.
Customer is responsible for purchasing and installing any required laptops, network ports, or interface hardware.
Chromatography Interface
SciCord provides interfaces to major systems used to record and process chromatography data, like Waters Empower 3 and Agilent OpenLAB ECM.Additional interfaces can be implemented on demand.

Environments
Multiple “Environments” are provided. The main production environment is available for primary use and is where all important data should be stored and users should be working. The test environment is available for method development, template testing, training, etc.
Production
  • Storage of 500GB.
  • Additional 100GB increments will be available.
  • Bandwidth of 180GB / Month is included where typical scientist usage is 2GB / month supporting up to 90 active users.

Production data will be backed up to at least two locations and documents created by customer’s scientists will be rendered in pdf format and provided to the customer on a schedule to be determined.

Test
  • Storage of 50GB
  • Bandwidth of 180GB / Month

There are no maintenance or data retention assurances on this environment.
There is no limitation on the number of active users.

Support
Immediate Service completely unavailable
Response Time Guidelines 2 Hours within Normal Business Hours
Resolution 8 Working Hours
Resolution Guidelines 90% within 1 Business Day
Customer Escalation Not resolved within 1 Business Day.
High Service operational with minor difficulty or procedural issues accessing business critical functions.
Response Time Guidelines 2 Business Days
Resolution 5 Business Days
Resolution Guidelines 90% within 7 Business Days
Customer Escalation Not resolved within 7 Business Days.
Normal Service operational with minor difficulty or procedural issues having no impact on critical business operations.
Response Time Guidelines 5 Business Day
Resolution Next scheduled Release
Resolution Guidelines 90% within 6 months.
Customer Escalation Not resolved in 6 months.
Low Scheduled maintenance or services
Response Time Guidelines 10 Business Days
Resolution 1 Year
Resolution Guidelines N/A
Customer Escalation N/A